1. Information Collection & Usage

Service Data: We collect contact details, physical addresses, and digital location pins to coordinate battery pickups and technician visits.
Technical Records: We require and store battery photos (front, top, label) and usage history to perform accurate diagnostics.
Communication: Documentation of service approvals and cost acceptances are maintained via WhatsApp, SMS, or email to ensure transparency.
Purpose: This information is used strictly for diagnostic reporting, logistics planning, and honoring service warranties.

2. Safety & Handling Protocols

Hazardous Units: For the safety of our staff and the environment, we do not handle batteries that are leaking, heavily swollen, or pose a chemical hazard.
Technician Authority: The safety judgment of the onsite technician is final; we reserve the right to reject any battery that is unsafe to transport or move.
Site Preparation: Customers are responsible for ensuring that battery banks are accessible; our technicians are not responsible for clearing access paths or dismantling racks.

3. Transparency & Billing

No Hidden Fees: All travel and logistics charges for extended service areas are communicated and accepted upfront.
Integrity: We prioritize transparency before billing, ensuring work only proceeds after the customer understands the feasibility of the recovery.

4. Policy Updates

Modifications: AU Power reserves the right to update or modify these policies at any time without a fixed review schedule.
Basis for Change: Updates may occur based on operational learning, safety requirements, or geographical changes.
Precedence: The latest published version of this policy on our website overrides all previous versions.
Acceptance: Proceeding with diagnostics, pickup, or service indicates your full acceptance of these terms.

Testimonials

What Our Clients Say

Trusted by government and institutional clients across industries.

“हमारी शाखा में 8 बैटरी (AMARON QUANTA 65 AH) का REGENERATION कार्य, फर्म AU POWER द्वारा दिनांक 05/05/2025 को किया गया है। REGENERATION उपरांत लगभग 3 घंटे तक बैक-अप मिल रहा है। बैटरी REGENERATION का कार्य संतोषजनक है।”

— छत्तीसगढ़ राज्य ग्रामीण बैंक

शाखा मंझुरी, रायपुर

“We are hereby informing you that AU POWER, Raipur has done the regeneration of 15 batteries of 42 AH 12 V and 6 nos of 150 AH 12 V of our UCO Bank Zonal Office, Raipur on 01.06.2025. All are working properly and giving us the satisfactory battery back up.”

— UCO Bank

Zonal Office, Raipur

FAQs

Clear answers to common questions before battery regeneration service.

Yes. Pickup and on-site diagnostics are available in these cities.

Since they are outside Raipur limits, travel/logistics cost applies and is confirmed after:

📍 Address pin drop
🔋 Battery quantity & type
📸 Battery photos for feasibility

Travel cost is communicated upfront — no hidden charges. If approved, we schedule the visit. Otherwise, batteries may be brought to Raipur.

Inside Raipur: Yes, subject to feasibility.
Outside Raipur: Only if travel cost is approved or minimum batch size is met.

No. Phone information is not diagnostics. Physical testing is required to confirm feasibility.

Only pickup/logistics charges apply. No regeneration charges are taken if we don’t proceed.

Case-by-case basis. If tampering is detected, we may reject the battery for safety or performance reasons.

✔ Lead-Acid
✔ SMF / VRLA / AGM / GEL
✔ Inverter / UPS / Solar / Industrial

❌ Lithium-Ion
❌ EV traction / hybrid car packs
❌ Physically damaged or swollen batteries
❌ Batteries with plate breakage or leakage

Cost is decided after diagnostics based on battery age, condition, capacity, and quantity. No assumptions or phone promises.

Based on distance, battery quantity, and technician time. Charges are communicated clearly before dispatch.

We guarantee the process, not assumptions. Backup duration depends on battery condition confirmed after testing.

❌ Wrong charger usage
❌ Over-discharge
❌ Chemical tampering
❌ Ignoring technician instructions

We re-evaluate. If the issue is external (charger, inverter, wiring mismatch), it is not a service fault.

We disconnect batteries if accessible. Rack removal and electrical work is customer’s responsibility.

Team returns and travel cost still applies. Customer must ensure batteries are accessible.

No. Regeneration is a smart step before replacement, not a reset to brand-new condition.

No. Mixed-age battery banks reduce performance and reliability.

Before pickup or service approval, the customer must confirm the following:

📸 Battery photos (front & top)
📍 Location pin & contact person details
🔋 Battery count and battery type
⚡ Charging condition (working inverter / charger availability)
📅 Battery age & last usage information
🧪 Confirmation if the battery was previously tampered with

If the above details are not provided, the service will not be scheduled.

Privacy & Safety Policy